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Tried calling again last night and spent 1.5 hours on hold, no answer. I guess they're doing the separation by hand. What? Isn't that something that computers do automatically? He couldn't tell me how long this separation process would take, even tho' in my case they had only 12 titles to look for. After waiting an hour on hold two days ago, a Vudu customer service rep (who sounded like he was speaking from a submerged submarine) told me that Vudu had to separate my FandangoNow rentals from my FandangoNow purchases before they could transfer my movies. The Fandango site is closed and the Vudu site does not show the movies. Thank you Vudu.įour days ago, I clicked on the links to transfer my purchased movies from FandangoNow to Vudu. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). Its very difficult to remove payment unless you call. Though it can be a process that you have to do it with each individual device. They even took the time to help me with parent control. Customer service has helped my family every time an accident happened. I have no problems with my account or movies loading. I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago).